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Thank you for shopping at DraftyCrafty.com. We strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your purchase, please review our Refund Policy below for information on how to return products and request a refund.
1. Returns
- Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Returns must be requested within 15 days from the date of delivery.
- Non-Returnable Items: The following items are non-returnable:
- Custom or personalized items.
- Items marked as final sale.
- Items that have been used or altered.
2. How to Request a Return
To initiate a return, please follow these steps:
Contact Us: Email us at sales@craftycrafty.com to request a return authorization. Provide your order number, item(s) to be returned, and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).
- Shipping: Pack the item(s) securely in the original packaging, including all accessories and documentation. Clearly write the return authorization number on the package and ship it to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to our error.
3. Refunds
- Processing Time: Once we receive your returned item(s), we will inspect them to ensure they meet the return criteria. If approved, we will process your refund within 15 business days. Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
- Partial Refunds: We reserve the right to issue partial refunds for items that are returned in less than original condition, missing parts, or if a restocking fee applies.
4. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at sales@draftycrafty.com within 3 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.
6. Cancellations
Orders can only be canceled if they have not yet been processed or shipped. To request a cancellation, please contact us as soon as possible at sales@draftycrafty.com. If the order has already been processed or shipped, you will need to follow the return process outlined above.
7. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us at:
DraftyCrafty.com
41/69 Smart Road, Modbury,
South Australia 5092
sales@draftycrafty.com
Thank you for shopping with DraftyCrafty.com. We appreciate your business and are committed to ensuring your satisfaction.
Need help?
Contact us at sales@draftycrafty.com for questions related to refunds and returns.
