Disputes Over Shipments

1. Shipment Discrepancies

If you encounter any issues with your shipment, such as missing items, incorrect items, or damaged goods, please follow these guidelines:

• Missing Items: If you believe that items are missing from your order, please contact us within 3 days of receiving your shipment. Provide your order number and details of the missing items. We will review your claim and determine if the missing items will be sent to you or if a refund will be issued.
• Incorrect Items: If you receive an item that does not match what you ordered, please contact us within 3 days of receiving your shipment. Include your order number and details of the incorrect item. We will arrange for the correct item to be sent or issue a refund if necessary.
• Damaged Goods: If your order arrives damaged, please contact us within 15 days of delivery. Provide photos of the damaged item and packaging along with your order number. We will review the situation and offer a replacement or refund as appropriate.

2. Reporting Issues

To report issues with your shipment:

1. Contact Us: Email us at sales@draftycrafty.com with your order number and details of the issue. Please include any supporting documentation or photos if applicable.
2. Provide Information: Clearly describe the problem, including any relevant details such as the nature of the damage or discrepancy. This information will help us resolve the issue more efficiently.

3. Resolution Process

• Investigation: Upon receiving your shipment dispute, we will investigate the issue and determine the appropriate resolution. This may involve contacting the shipping carrier or reviewing shipping records.
• Resolution Options: Depending on the outcome of our investigation, we may offer the following resolutions:
  • Replacement of the item(s).
  • A full or partial refund.
  • Credit towards a future purchase.
• Shipping Costs: If the issue is due to our error, we will cover any additional shipping costs for replacements. If the issue is due to a change of mind or incorrect ordering, you may be responsible for return shipping costs.

4. Timeframe for Resolution

We aim to resolve shipment disputes promptly. However, the resolution timeframe may vary depending on the complexity of the issue and the responsiveness of shipping carriers. We will keep you informed throughout the process.

5. Liability

While we make every effort to ensure accurate and timely delivery, we are not liable for delays or issues caused by third-party shipping carriers. If you experience delays or issues with the shipping carrier, please contact them directly for assistance.

6. Contact Information

For any disputes or issues related to shipments, please contact us at:

DraftyCrafty.com 
41/69 Smart Road, Modbury,
South Australia 5092 
sales@draftycrafty.com 

We appreciate your patience and cooperation in resolving any shipment disputes. Our goal is to ensure that you are satisfied with your purchase and our service.